Skip to main content

Frequently Asked Questions

Account & Access​

How do I get access?​

An administrator creates your user and gives you a personal invite link, QR code, or setup token.

I cannot log in. What should I do?​

CongPlan uses passkeys. If your passkey or device is unavailable, ask an administrator for a new invite or device setup link.

Can one congregation see another congregation's data?​

No. Congregation data is isolated by tenant. Users only access data for the congregation they belong to.

Installation​

Do I have to install an app from an app store?​

No. CongPlan is a web app. You can install it as a PWA from the browser for a better app-like experience.

Does CongPlan work offline?​

Previously loaded data can remain visible when the connection is temporarily unavailable. Creating or editing users, assignments, tasks, public-witnessing signups, or settings requires an internet connection so the change can be validated and synchronized for the congregation.

Why can I see data but not edit it while offline?​

CongPlan separates reading from changing data. Showing already loaded data helps you keep context, but saving a change must happen online so conflicts, permissions, capacity, and current assignments can be checked.

Why do push notifications not work?​

Check browser support, HTTPS, notification permissions, and whether CongPlan is installed as a PWA on the device. Some browsers and operating systems restrict web push notifications.

Meetings & Assignments​

Where do I see my assignments?​

Open User > Plan. The dashboard shows a shorter preview.

How are suggestions generated?​

Suggestions can use qualifications, assignment history, availability, and current planning conflicts. Coordinators should still review suggestions before saving.

Do suggestions automatically change the schedule?​

No. Suggestions are drafts. They become part of the schedule only when a coordinator reviews and saves the pending changes.

Why am I not suggested for a part?​

Check your assignment qualifications, absences, service group context, and whether another conflict already exists.

Public Witnessing​

Why do I not see public-witnessing locations?​

You need the Public witnessing assignment eligibility. Planners also need the Manage public witnessing permission for the planning page.

Can I remove my signup?​

Usually yes, from the public-witnessing day view. If a shift is cancelled or managed by a planner, ask the public-witnessing planner.

Where do public-witnessing shifts appear?​

Eligible publishers can see public-witnessing days in the public-witnessing area. Their own signups can also appear in User > Plan next to meeting parts, technical assignments, field service meetings, tasks, and absences.

Privacy & Security​

Who can see user data?​

Permissions determine the level of visibility. Basic user visibility can expose names and planning context; full user visibility is required for more detailed user data.

Can I use the same account in several congregations?​

No. A user belongs to one congregation. This keeps planning, permissions, and data visibility scoped to that congregation.

Are problem reports private?​

Problem reports are only sent after confirmation, but screenshots or recordings can contain visible names and assignments. Use them only when needed for support.