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Frequently Asked Questions

Account & Access​

How do I get access?​

An administrator creates your user and gives you a personal invite link, QR code, or setup token.

I cannot log in. What should I do?​

CongPlan uses passkeys. If your passkey or device is unavailable, you have three ways back in from the login page: add the device from another device you are still signed in on (I'm already signed in on another device), request access and let an administrator approve it (I don't have access yet), or ask an administrator for a new invite or device setup link. See Registration & Login.

Can one congregation see another congregation's data?​

No. Congregation data is isolated by tenant. Users only access data for the congregation they belong to.

Installation​

Do I have to install an app from an app store?​

No. CongPlan is a web app. You can install it as a PWA from the browser for a better app-like experience.

Does CongPlan work offline?​

Previously loaded data can remain visible when the connection is temporarily unavailable. Creating or editing users, assignments, tasks, public-witnessing signups, or settings requires an internet connection so the change can be validated and synchronized for the congregation.

Why can I see data but not edit it while offline?​

CongPlan separates reading from changing data. Showing already loaded data helps you keep context, but saving a change must happen online so conflicts, permissions, capacity, and current assignments can be checked.

Why do push notifications not work?​

Check browser support, HTTPS, notification permissions, and whether CongPlan is installed as a PWA on the device. Some browsers and operating systems restrict web push notifications.

How many languages does CongPlan support?​

Open Me > Language to see every interface language currently available to your congregation. Each publisher chooses independently of the congregation's default language.

What are the status messages I sometimes see?​

CongPlan can show short status messages about the service itself — planned maintenance or a known issue — loaded from a shared status feed, not something your congregation administers. See Status Messages for the severities and where they appear.

Meetings & Assignments​

Where do I see my assignments?​

Open Me > My Plan. The dashboard shows a shorter preview.

How are suggestions generated?​

Suggestions can use qualifications, assignment history, availability, and current planning conflicts. Coordinators should still review suggestions before saving.

Do suggestions automatically change the schedule?​

No. Suggestions are drafts. They become part of the schedule only when a coordinator reviews and saves the pending changes.

Why am I not suggested for a part?​

Check your assignment qualifications, absences, field service group context, and whether another conflict already exists.

Public Witnessing​

Why do I not see public-witnessing locations?​

You need the Public witnessing assignment eligibility. Planners also need the Manage public witnessing permission for the planning page.

Can I remove my signup?​

Usually yes, from the public-witnessing day view. If a shift is cancelled or managed by a planner, ask the public-witnessing planner.

Where do public-witnessing shifts appear?​

Eligible publishers can see public-witnessing days in the public-witnessing area. Their own signups can also appear in Me > My Plan next to meeting parts, technical assignments, field service meetings, tasks, and absences.

Privacy & Security​

Is the public schedule page the same as my calendar subscription?​

No. The calendar subscription is personal and shows your own planning entries, plus entries for anyone you actively represent, through a private ICS address. The public schedule page is one congregation-wide QR link for the current week and the next two weeks. It shows meeting times and field service meeting points without login; administrators can optionally add the published program, shortened assignment names, technical duties, field service leaders, and tasks.

Who can see user data?​

Permissions determine the level of visibility. Basic user visibility can expose names and planning context; full user visibility is required for more detailed user data.

Can I use the same account in several congregations?​

No. A user belongs to one congregation. This keeps planning, permissions, and data visibility scoped to that congregation.

Are problem reports private?​

Feedback and problem reports go to CongPlan's central feedback portal, not to your congregation's administrators. Before anything is sent, the portal shows exactly what is included: the page you were on, your interface language and screen size, and — signed by the app — who is reporting, your congregation, and the app version. See Feedback for the full picture.

Costs​

What does CongPlan cost?​

Nothing. CongPlan is free and stays free — every feature, for every congregation. If you would like to support the project voluntarily, the Support CongPlan (opens in new tab) page lists the options. Support comes with no benefits attached and unlocks nothing.